Success Stories

ShawMan POS and MMS help Start-up Quick Service Cafe-Bakery Chain Launch Operations

“ShawMan has been our reliable partner since we started in this business more than two years ago. Its experienced hospitality team has helped us launch operations off the ground and stabilize them quickly. It has been an excellent solution provider for a start-up venture like ours.”

-Subbanna Kannur, Business Head, ABP India.

“With ShawMan Software, our business processes have become more efficient. With the timely generation of MIS, indent consolidation for Semi Finished products and other such features, the need for manual inputs has reduced considerably. We are now saving time, energy and have increased our productivity.” “ShawMan has been our reliable partner since we started in this business more than two years ago. Its experienced hospitality team has helped us launch operations off the ground and stabilize them quickly. It has been an excellent solution provider for a start-up venture like ours.”

-H. Thanumoorthy, Manager IT, ABP India.

AT A GLANCE
Business Challenges
New Concept and Cuisine for Indian Conditions
Goal of a Fast Turnaround Time of 3 minutes for each customer
Headquarter controlled price, discount, Promotion for consistency
Manufacturing, Cold Storing , Transfering and selling from geographically separate locations
Benefits
Reduced manual inputs have increased the efficiency of the system
Unique Promotional Offers to attract fast paced professionals
Productivity has increased due to the quick transaction times
Seamless data transfer between HO and Stores
Handy comprehensive reports have made it easy for management to track and manage
ShawMan Solutions
Point of Sale(POS)
Customer Relationship Management (CRM)
Loyalty Program as part of CRMS
Material Management System (MMS)
Leading Jewellery Chain Leverages its Human Capital

“We wanted to have a system which could handle the administrative functions of the organizations with efficiency, help train and groom the personnel well for their sophisticated jobs and create a culture of openness and communication. A comprehensive system was required which could integrate these across several stores spread across different cities.” – Vinod Hayagriv, Managing Director, CK Chetty & Sons, Bengaluru, India.

AT A GLANCE
Business Challenges
Unlock tacit knowledge: facilitate information sharing
Enhance and upgrade employee skills, learning & development
Enhance employee motivation and job satisfaction
Support the retail format
Enhance administrative efficiency
Integrate data across cities
Benefits
Smoother, easier, faster payroll processes
Fraction of a time to process payroll
Integration of Payroll and HR reduced duplications
Customized Portal: ‘CKC Connect’: Employees can manage their own details
Easier information sharing and connectivity among employees
Electronic TDS filing on quarterly and annual basis
Data consolidation at one place saving time and effort
MIS reports are easier to generate
Centralized database facilitates access throughout various offices across many cities
ShawMan Solutions
ShawMan Human Resource Management System (HRMS)
Payroll
Portal : ” CKC Connect”
SHOPPERS STOP : SUCCESS STORY

The Challenge

2009-2010 was a landmark year for retail industry in general, and Shoppers Stop, in particular. The global economic conditions cascaded across marketes impacting consumption and sentiment. This led to reduced consumer spend making it imperative for business to connect even better with their customers – provide yhem with unparalleled service that would aid inreretention. One of the tenets of this exercise is to understand Customer feedback become a means to obtain and analyze the overt and latent needs, which become the key facts that brought cutomers to the store Shoppers Stop.
It was important to create a system to track customers feedback and respond effectively to all queries. With this intention, the solution was conceived.
PAN India Foods Solutions Pvt Ltd

With a chain of around 200 dining destinations across India, PAN India Food Solutions Pvt. Ltd. took over the business of Blue Foods and is today one of the leading Restaurant management companies in the country. Pan India caters to a wide cross-section of clientele through a range of brands – Spaghetti Kitchen …..

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ENCORE HOTELS: A CASE REPORT
Within a short span of 18 months Encore Hotels has grown from three properties to 18 properties spread over four cities and has plans to reach 25 by the year end in four more cities.
Solutions provided:The point of sale and materials management for casual diningand multiple outlets with centralized head office control was installed in Encore Hotels in 2005. The need was to extendsecurity shell to stores, cost centres and profit centres; monitoring inter outlet and inter store transfer of semi·finished goods; provision to receive non—stock daily purchase items and auto issuing to the cost
centres and proht centres; creation of standing purchase order for rate contracted items; budgeting for consumption heads which helps in cost control and recipe management.

Benefits: lt has benented the organisa· tions in areas like centralised control over all outlets for pricing, menu mix, inventory and cost management and centralized reporting at single location. Other benefits
include franchisee management and control; speed and efhciency of service using technology, such as remote printing, hand held order systems and complete audit trail of all user activity, quick navigation to options via quick search; auto generation of document number; supplier and raw material codes; linking raw materials to multiple stores; online information of items in stock at any point of time; version control maintained of the
service packs sent/updated for maintaining system integrity; online database structure / service pack updates; materials movement between multiple warehouses, cost centres, proht centres across multiple
units and companies; document generation supports secure and multi-level authorisation workflow which includes requisitions, issues, transfers and returns, rndents and purchase orders and automated features, “Our Encore outlets have grown from tive to 40 today pan India, only after switching over to ShawMan POS & MMS. Truly, there is no better F&B solution in this industry than Shawman Software

Mr Kamlesh Barnt, Director, Encore Hotels Pvt. Ltd

BICA LOUNGE

with the implementation of ShawMan Application, we have managed to stermline our POS billing processes, and all of our primary users agree that the ShawMan POS is the most User-friendly and easy to learn, for our use and maintaning the software product for hotels/ restaurants POS billing . Having the PortaPOS has not only added an aura of techmological awareness to our lounges, but has also ensured prompt and speedy services provided by us to all of our exteemed customers and passangers.

Mr Mandar Patil

Manager IT,

D B Hospitality Pvt. Ltd.
(Dynamicx balwas Group Company)

BICA lounge is a 5 star airport lounge currently situated at the Ahmedabad International and Chennai Domestic & International Terminals.BICA lounge required a POS software solution that could be integrated with a touch screen, but also something that had the ability to take orders over a wireless network. BICA also wanted to improve the customer experience, enabling its guests to have a memorable and stress-free stay.Furthermore, the company needed the software to be able to collate the data of various BICA lounges across several airports at one central head office location to expedite the Management Information System (MIS) process, and to have a better control over the data entered into the POS system.Following an intensive evaluation process, BICA chose ShawMan as the IT provider. This was because of ShawMan’s keen interest to solve all of BICA’s issues, and address all of its business needs.

ShawMan implemented its POS for HO solution along with a PortaPOS solution from its hardware partner. With Microsoft’s reputation for quality of products and service, ShawMan also implemented SQL Server for hassle-free data management.
This means that BICA now has a POS solution with a touch screen, along with the PortaPOS that has wireless order taking capabilities. The HO Module allows all data post day end to be collated at the HO for speedy MIS.

Using the HO Module, the BICA lounge can now also control the kind of data entry done, including menu items, prices and staff access rights, as all data is now entered at a central level, which filters down to the individual POS.

The POS billing process is also much more streamlined and user-friendly. Having the PortaPOS has not only added an aura of technological awareness to the lounges, but has also ensured prompt and speedy service to customers and passengers.

Overview
Country
:
India
Industry
:
Hospitality and Food Service
Customer Profile
:
BICA lounge is a 5 star Airport Lounge currently situated at the Ahmedabad International
and Chennai Domestic & International Terminals.
Business Solution
:
ICA lounge needed a POS Software Solution that could be integrated on a touch screen
with order-taking capabilities over a wireless network
Solution
:
Shawman POS software with touch screen
Benefits
  • User friendly
  • Better customer service
  • Hassle free database management