ShawMan Software - Other Products | Wiredata and Document Management System

WIREDATA

The competing and challenging business environment has almost compelled organisations to use various software solutions to handle various operational and functional processes. Using different software packages together requires exchanging files between them; the output files of one package are used as input files by the next package in the processing sequence.
File exchanges become problematic when different packages use different file formats or different conventions within the same file format. Hence the need for a mediator to transfer these files was felt. This is where we at ShawMan Software brought in the ShawMan Wire data v2.
The ShawMan Wire is a mediator for faster data transfer to the required destination. It is an IT tool prepared for the future and provides you with the possibility of accessing your information and services safely and fast. The wire data helps in transferring file that WireData
is generated as per the set schedule. The ShawMan Wire data v2 does not wait for the schedule but immediately transfers, the generated files meaning the file uploading/downloading takes place instantly without waiting for the schedule to run. The ShawMan Wire Data v2 is fast and robust without recompression.
The mobility and speed can keep take the user one step ahead.

Application Features (Server/Client)

It is a desktop based, multi threaded application to access all available local resources faster.
Scheduling logic in window service, for high reliability is used.
Remote & Client connection architecture is available.
FTP, Email, HTTP and HTTPS support
Security at Wire Data server/client to only accept file coming from Wire Data application to protect machine from harmful viruses.
Backup option of configuration in XML format
Import/Export of configuration through XML
Multiple FTP server support for clients.
API for any other applications to call the Send/Receive files
Provides scripting facility to write the user defined codes and execute at specified time or after any Wire Data schedule.
Maximum limit check for file storage

Log and Error reporting features (Server/Client)

Log of each schedule and Upload/downloaded files.
Log of incomplete file upload/download files
Status of each file (Uploaded, Downloaded & Imported/used by respective product)

Technology used in the ShawMan Wire Data V2

VB.NET v2.0 Framework
Web Services v2.0 Framework
Windows Services v2.0 Framework
SQL 2005 Express Edition
XML based configuration and mode of file transfer

CFS – Customer Feedback System

Listening to customers and acting on their feedback helps in better customer management, leading to loyalty. CFS is an industry grade solution for managing feedback and converting them into deliverables that create a positive impact.

Key features of ShawMan CFS

Integrated System: One system for logging in, service recovery, aggregation and reporting/analysis. CFS captures guest difficulties i.e. complaints, guest delights i.e. compliment and guest suggestions i.e. comments.
Sharing vital information: Information is made accessible to everyone (unit/corporate).Feedback from all sources i.e. Frontline feedback, Executives, sales force, GSTS/RSTS, room comment card gets aggregated in one database.
Structured Capture: Feedback is captured upto the minutest level of an attribute. Structured codification process, ensuring different levels of detail, based on requirement.
Feedback Sources: Feedback can be captured from various sources like, Frontline Feedback, Comment Cards, Website, KIOSK, PDA, Email etc.
- Front Line Feedback: can be captured in specially designed option called as new case where details are escalated to the concern person (called as Action/information groups) to take necessary action on feedback given.
- Comment Cards: There are various kind of Comment Cards which can be configured in the system to capture the feedback from guest. These are:
  - Online In-Room Comment Cards
  - Offline or Manual In-Room Comment Cards
  - RSTS – Restaurant Comment Cards
  - CBSTS – Conference & Banquet Comment Cards
  - Upload Comment cards through excel
  - Online comment cards can be sent in multiple languages configured in the system.
  - Questions, scores can be configured as per requirement in the system with different type of questions like, multiline textbox, textbox, radio button, checkboxes etc.
  - Feedback form can be designed as per corporate requirement.
  - Mail Statistics is available with all information on email sent, bounced back, auto-replies, actual replies etc.
- Website: Feedback can be captured in CFS online which could be submitted from your corporate website.
- KIOSK Machine:Feedback can be captured in CFS online which could be submitted from kiosk machine.
- PDA: Feedback can be captured in CFS online which could be submitted from PDA.
External Communication: Once feedback is captured in CFS and escalated to concern person, confirmation or communication can be sent back to the guest via email, sms and log can be maintained.
Weightage to the questions: weightage can be set to the questions and scores for further calculation of reports.
Supports third Party interface: Linked to any third party PMS front office software, which is a primary requisite in the hospitality vertical for smoother function.
Quick and cost effective: Feedback flows from origin to where it is required to go by using e-mail as a quick and cost effective transfer of feedback.
User friendly: one screen format for everyone across the organization.
Email engine: is used to send the mailers to the customers. The customer gets an e-mail with a link, which points to the feedback form in CFS system. On click of this, feedback form opens up and the customer can give the feedback online. Feedback gets submitted in CFS system which can be viewed at the same time from CFS site. MIS available.
Feedback Forms in Multi-Languages: Feedback forms can be sent to the guest in different languages like, French, Germen, Italian, Spanish and Arabic etc.
CFS Data Warehouse: Data mining can be done by the reports generated in CFS warehouse.

CFS Interfaces – Software

PMS – ShawMan

CRM – ShawMan

KIOSK – ShawMan

Fidelio

OPERA

CFS Interfaces – Hardware

KIOSK

Pocket PCs



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